• Team Development with Strength Deployment
  • Leadership Training with Neuroscience
  • Bridging The Communication Gap (an introduction to neuroscience and conversations)
  • Conflict To Harmony Revolution Program

Follow me

Get Your Workplace Harmony Report

Workplace Conflict & Dysfunctional Communication Go Hand In Hand

Disputes are the outward articulation of conflict that presents itself as Disagreements, filing Formal Complaints and Court Hearings as examples. However, long before the dispute surfaced, conflict was festering below.

Rest assured, for the simple reason that there are people working together in your company means that there is conflict but the big question is…

How well is conflict handled in your company?

In working with clients, this is the type of question Brenda will ask to help her get a pulse on the company conflict & communication culture. The typical response is…

  • Majority of Senior Management indicate that they think conflict is being handled well.
  • On average over 65% of junior management and front line workers feel that workplace conflict is not being handled effectively or efficiently.

So why is there such a big disconnect between the two groups?

REASON #1: Conflict can exist without a dispute, but dispute cannot exist without conflict. This makes conflict difficult to spot which can make managing conflict even harder.

REASON #2: Employees expect their manager to “fix” the problem and when it isn’t “fixed” to their satisfaction, they continue to be frustrated and angry. However – the problem is seldom the ‘problem’.

What is Dysfunctional Communication?

Dysfunctional communication is communication that creates a high level of distrust among individuals, groups and the organization as a whole. It may be intentional or unintentional but the results are the same… DISTRUST.

Examples of Dysfunctional Communication are:

  • Non verbal body language during conversations such as eyes rolling, clinching fists, walking out of the room.
  • Accusing & Blaming
  • Withholding information
  • Judging

Simply put – Distrust creates fear and fear creates conflict and this is how Workplace Conflict and Dysfunctional Communication go hand in hand.

Here are some examples of sources of workplace conflict which can create dysfunctional communication when not handled appropriately.

1. Interpersonal Conflict:

  • Office politics
  • Gossip
  • Rumours
  • Personality Clashes

2. Organizational Conflict:

  • Labour/management
  • Supervisor/employee
  • Work style clashes

3. Trends/Change:

A significant level of stress and conflict can be related to change-management and downsizing.

  • Technological changes
  • changing work methodologies
  • constant reorganization

4. External Factors:

  • Economic pressures caused by recession
  • Changing markets
  • Domestic and foreign competition

Companies need to be strategic when determining sources of conflict and how to deal with it effectively. The duty of care is on Leaders to ensure that dysfunctional communication and conflict is handled promptly and the higher the Leader, the higher duty of care.

One size does not fit all when it comes to conflict management which is why it’s worth having a conversation with Brenda to see if her services fits your company’s needs.

You can also go to her workplace conflict consulting services to read a brief summary of Brenda’s specializations.

Brenda works with Leaders, Teams and Individuals to have conversations that encourage courage, candour & transparency. This in turn creates amazing individual and organizational growth as they learn to co-create solutions and amp their level of trust.

Brenda offers a variety of communication and conflict management training and services for individuals and organizations and each is customized to suit your situation.

Connect with Brenda through email or give her a call to explore how her services can fit your needs:

  • 604-589-9052
  • 1-866-973-7920   (Toll free)
  • brenda@BrendaHooper.com


“Amazing and profound – I want more!”
D.B. Senior Manager

Read more testimonials