Steps 1,2 & 3 for Communicating your needs and goals


Have you ever initiated a difficult conversation only to realize after it is finished that you didn’t fully talk about the issue that you went there to discuss in the first place? Funny how that can happen…but not so funny how you may have felt afterwards. Confused, rejected and even diminished since you initiated the discussion to talk about something … Read More

Expanding Your Heart in Conflict


“It’s kind of bittersweet. The human spirit is not measured by the size of the act, but by the size of the heart”                       – Yakov Smirnoff Just imagine for a minute that you want to try and make amends with someone who you are feeling angry towards or you … Read More

Eliminate Communication Roadblocks Series- Part 1

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You have most likely heard the saying “Communication is a two way street” which is absolutely true.  However, I happen to like Eleanore Roosevelt’s version of this saying which was ” Understanding is a two-way street”. We can communicate our needs, wants and thoughts all day long but if we are not communicating it in a way that the other … Read More

10 Behaviours of Transformational Leaders

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There are many types of leadership styles and no shortage of books and courses on the subject.  This post is going to focus on one style called Transformational Leadership for the simple reason that it speaks to people’s heart.   Emotional awareness is a conduit in developing a Transformational Leadership style and aligns perfectly with developing conflict management skills. James … Read More

7 Destructive Bad Communication Habits

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We may mean well when we share our opinions with someone (even if they didn’t ask for it) and most of us have been guilty of moralizing others which is when we tell the people what they ‘should’ do, think or feel. The fact of the matter is, you and I have spent years forming communication habits that don’t serve … Read More

The Awesome Communication Tool: Reframing

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  The Art of Reframing “If a problem can’t be solved within the frame it was conceived, the solution lies in reframing the problem“ Quote from the book “Hemlock Grove” When it comes to communication tools, reframing may be the #1 strategy Mediators, Coaches and Therapists use to help people shift their perspective of a negative to a positive expression … Read More