Expanding Your Heart in Conflict


“It’s kind of bittersweet. The human spirit is not measured by the size of the act, but by the size of the heart”                       – Yakov Smirnoff Just imagine for a minute that you want to try and make amends with someone who you are feeling angry towards or you … Read More

7 Destructive Bad Communication Habits

brendaCommunication0 Comments

We may mean well when we share our opinions with someone (even if they didn’t ask for it) and most of us have been guilty of moralizing others which is when we tell the people what they ‘should’ do, think or feel. The fact of the matter is, you and I have spent years forming communication habits that don’t serve … Read More

The Awesome Communication Tool: Reframing

brendaCommunication0 Comments

  The Art of Reframing “If a problem can’t be solved within the frame it was conceived, the solution lies in reframing the problem“ Quote from the book “Hemlock Grove” When it comes to communication tools, reframing may be the #1 strategy Mediators, Coaches and Therapists use to help people shift their perspective of a negative to a positive expression … Read More

Continuing the Dialogue on Dispute Resolution

brendaJust Thinking Out Loud0 Comments

For two days at the end of May, 150 incredible people came together at the beautiful venue-SFU’s Morris J Wosk Centre for Dialogue in Vancouver to discuss Dispute Resolution at the British Columbia Arbitration & Mediation Institute (BCAMI) 2016 annually symposium. The session began with the Honourable Suzanne Anton, British Columbia’s Minister of Justice and Attorney General speaking about dispute … Read More

Taking a Proactive Approach to Workplace Conflict… I get giddy

brendaWorkplace Harmony0 Comments

A recent Globe and Mail* report on business stated that employers are finally noticing the affect that workplace conflict has on their employees well-being and productivity. As a result, there is a growing demand on professional development to improve conflict management skills. Workplace Conflict isn’t a new phenomena so why is skill development a growing demand now? Perhaps one reason … Read More